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COVID-19 & ViCAFE

Due to the current situation, we have reopened our Espresso Bars on May 11th, 2020. We work in strict compliance with all applicable federal and cantonal protection measures. You can find the latest opening hours on our Location page. We recommend that you continue to buy your coffee for home, vouchers and merchandise items in our Onlineshop. This allows us to offer you a speedy service in the ViCAFE Espresso Bars.

May 2020: We have developed a comprehensive set of protective measures for all ViCAFE Espresso Bars. We continuously assess the situation and are always ready to adapt the these protective measures to local needs.

Main measures are:

  • – There is a plexiglass between the guest and the barista.
  • – The interiors of all ViCAFE Espresso Bars remain closed.
  • – Orders can only be paid cashless.
  • – Unfortunately, we cannot accept reusable coffee mugs at the moment.
  • – Our baristi work with a protective mask.
  • – We keep the sugar, lid and stir stick on the inside. The barista is happy to serve you.

Thank you very much for your understanding. Be nice to each other.

On May 11th , 2020 we have reopened windows of our ViCAFE Espresso Bars. This applies to almost all locations. The only exception is the ViCAFE on Basel’s Marktplatz which remains closed at the moment. You can find the latest opening times on our Location page.

Gloves give a false sense of security. We wash our hands regularly and disinfect all surfaces.

We do not take unnecessary risks and cannot make exceptions. The strict use of disposable cups is a recommendation by the federal government (SECO). As soon as it is safe again to use resusable cups, we will of course accept them immediately and grant the usual discount of CHF 0.50. Unfortunately, we cannot yet tell when the time will come.

We do everything to prevent the risk of spreading COVID-19 and to protect our guests and ourselves. We rely on the statements of the experts and try to use the latest science.

Questions about coffee

At ViCAFE we apply the following 6 criteria:

  • 1. Crema
  • 2. Body (haptic perception)
  • 3. Sweetness, acidity, bitterness
  • 4. Flavors
  • 5. Aftertaste
  • 6. Balance 

Learn more about how to evaluate an espresso on our ViCAFE Blog.

Questions about the Espresso Bars

We offer a 0.50 CHF discount to all guests who bring their own cup. Don’t have a reusable mug yet? Our online shop offers a selection of tried and tested reusable cups. We also serve our coffee in porcelain cups at selected ViCAFE Espresso Bars.

We make top-quality coffee for people on the go. Our concept is based on speed, focus and simplicity. However, the following locations offer the option to sit down while you enjoy your coffee: Münsterhof , Eglisau and Basler Marktplatz .

You can locate all our ViCAFE Espresso Bars on our Location page, where you’ll also find opening times and contact details.

Feel like having a good coffee but not sure whether the ViCAFE Espresso Bar near you is open? Find our current opening hours on our Location page.

You can buy ViCAFE Gift Cards from our Espresso Bars and our online shop. The vouchers are available for CHF 15.- / 30 .- / 50.- and you can redeem them at all ViCAFE Espresso Bars.

We’re always looking for energetic employees who love good coffee and people. Visit our Jobs & Career page to get more information and apply online.

Due to the current situation, we have reopened our Espresso Bars on May 11th, 2020. We work in strict compliance with all applicable federal and cantonal protection measures. You can find the latest opening hours on our Location page. We recommend that you continue to buy your coffee for home, vouchers and merchandise items in our Onlineshop. This allows us to offer you a speedy service in the ViCAFE Espresso Bars.

Questions about us and our coffee

There are only two ingredients for a great coffee experience: Coffee and people. We take both very seriously. We carefully select our coffees and roast them in our roastery in Zurich Altstetten, and our well-trained baristas extract your coffee on a perfectly calibrated espresso machine in one of our ViCAFE Espresso Bars. We apply the same level of care to the products and services offered to our private as well as corporate clients.

We know our coffee suppliers personally. We visit their farms in Guatemala, Colombia, Brazil, Honduras, Tanzania, Kenya, Ethiopia, India and Indonesia regularly. These personal relationships are critical to us. It’s the only way to truly understand the challenges that the farmers face. In return, we can introduce the farmers to the final product. We strongly believe that such trust-based relationships have a positive impact on quality. Read more on our Blog.

ViCAFE pays prices that are well above the average global coffee price. In addition, we pay stable prices so that farmers are less exposed to volatile price developments. Through the personal relationships we build with the coffee farmers, we can be sure how much of the money actually reaches the farm. Find more information on our Blog.

At the moment we are not using any of the widely known sustainability seals, such as Rainforest Alliance(RFA), Fair Trade or UTZ. We strive towards building personal relationships with our coffee suppliers. We personally visit all their farms to make sure that the coffee not only meets our quality standards, but also our social and environmental requirements. For more details please visit our Blog.

ViCAFE has been certified organic since 2018. At the moment, we sell two coffees with the organic label: Miju from Ethiopia and the coffee from the Aprolma women’s cooperative in Honduras. To keep costs low for farmers, our orangutan coffee from Indonesia is not formally certified. The farmers are, however, following strict Indonesian organic guidelines.

“Specialty Coffee” describes coffee that meets the standards of the Specialty Coffee Association (SCA). The Q Grading standard looks at the defects as well as the sensory quality of the coffee. The coffee needs to score above 80 points in order to be called “Specialty Coffee”. Read more about Q-Grading in our Blog.

Although we’re convinced that you are missing out big time, we look forward to your visit! In the ViCAFE Espresso Bars we are happy to serve you hot chocolate, a chai latte or an ice-cold Vivi Kola or Vivi Soda from our sister company.

On our online shop you’ll find a decaf produced by Finca Los Nogales in Colombia. This coffee is also available at all of our Espresso Bars. The decaffeination takes place in Bremen at CR3. For the process they use subcritical CO2 and does not involve the use of any chemicals.

We recommend brewing the coffee within two months after the roasting date. Although the coffee loses intensity, our bags generally allow storage for up to 12 months. We do everything we can to ensure that the coffee is always freshly roasted and reaches you as quickly as possible. We also recommend that you buy high-quality coffee more often. Only order as much coffee as you need. Our Coffee Subscription allows you to manage your coffee supply easily. We send you fresh coffee on a regular basis.

After opening the bag, we recommend enjoying whole bean coffee within two weeks. Unfortunately, you must drink ground products faster! We recommend enjoying it within a week.

Proper storage is crucial! Oxygen, water, and light are the enemies of fresh coffee and its aromas. Store the coffee in a cool, dry place, away from direct sunlight. Please do not keep the coffee in the refrigerator as is often recommended. The temperature difference when removing it causes condensation.

All our coffees are available as a whole bean product as well as a ground option suitable for moka pots (Bialetti). For quality reasons, we no longer sell ground coffee for use in espresso machines. For proper espresso extraction, the texture of the grind needs to be adjusted according to your particular coffee machine model. We recommend that you buy your own coffee grinder. It’s a great investment! Here are some suggestions, depending on your budget or available kitchen space:

Baratza Encore

Comandante C40(hand mill)

Macap M2M

Eureka Mignon

Coop is selling only bags of 250g, while the Espresso Bars and the ViCAFE Online Shop are selling bags of 350g. The price difference is driven by the weight difference.

Questions about the online shop and the coffee subscription

We prepare deliveries 5 days a week. Your coffee is usually prepared within 2 working days. With Swiss postal services you can expect your coffee delivery within 3-4 working days. If this is not the case, please send an email to bestellung@vicafe.ch. We are happy to help.

Although we only prepare espresso-based drinks in our Espresso Bars, our coffees are also suitable for other brewing methods. Find some recommendations on our Online Shop or ask a barista. Do you want to learn more about coffee brewing? Get more information in our Brewing Guide.

We recommend brewing the coffee within two months after the roasting date. Although the coffee loses intensity, our bags generally allow storage for up to 12 months. We do everything we can to ensure that the coffee is always freshly roasted and reaches you as quickly as possible. We also recommend that you buy high-quality coffee more often. Only order as much coffee as you need. Our Coffee Subscription allows you to manage your coffee supply easily. We send you fresh coffee on a regular basis.

After opening the bag, we recommend enjoying whole bean coffee within two weeks. Unfortunately, you must drink ground products faster! We recommend enjoying it within a week.

Proper storage is crucial! Oxygen, water, and light are the enemies of fresh coffee and its aromas. Store the coffee in a cool, dry place, away from direct sunlight. Please do not keep the coffee in the refrigerator as is often recommended. The temperature difference when removing it causes condensation.

It’s super easy! Visit our Onlineshop and click on the golden bar with the words “Coffee Subscription” and then simply set up your coffee subscription. You’ll soon start getting freshly roasted coffee regularly delivered to your doorstep. A coffee subscription is also the perfect gift.

Are you going away on holiday? You can pause or terminate your coffee subscription any time on your account You can reactivate your subscription any time.