Terms and Conditions

1. Validity of the terms and conditions and contract agreement

1.1 These general terms and conditions (GTC) apply to sales contracts with private customers and companies (“customers” or “buyers”) that are agreed upon via the ViCAFE Espresso Bars AG website (“supplier”).

1.2 The order is confirmed by the supplier. The contract is concluded as soon as the buyer receives the confirmation. If the confirmation is not received within a reasonable period of time, the buyer regards this as a rejection of the order and is entitled to conclude the contract with another supplier.

2. Prices and special offers

2.1 The prices are given in CHF. VAT and prepaid recycling fees, as well as processing costs are included. Shipping costs will be charged separately.

2.2 The supplier reserves the right to change prices at any time. The prices that appeared on the website at the time of the order, are applicable.

2.3 The conditions for promotions and discounts can be found under the relevant section.

3. Terms of delivery

3.1 Orders are usually delivered by Priority Mail. If the customer does not receive the goods after three days, he/she is asked to contact customer service at bestellung@vicafe.ch.

4. Liability and warranty

4.1 The buyer is required to check the delivered goods as soon as possible and to report any defects immediately. He/she may submit a complaint about hidden defects even after the goods have already been used.

4.2 If there is a defect, the buyer has a choice of requesting free repairs or a refund, withdrawing from the contract or receiving a replacement. The right of the buyer to claim damages is reserved in all cases.

5. Payment

5.1 Payments can be made in the following ways:

  • Once-off orders must be paid via credit card by entering the number on the credit card. All major credit cards are accepted.
  • Coffee subscriptions must be paid via credit card by entering the number on the credit card. All major credit cards are accepted.

6. Return Policy

The customer has the right to return the goods within 14 days of receipt and without giving a specific reason. The right of withdrawal can only be exercised with legal effect if the goods are returned unused, undamaged, complete and in unopened original packaging. After receiving the goods, ViCAFE Espresso Bars AG will reimburse the customer for the value of the goods. Shipping costs already incurred cannot be reimbursed. The goods are to be returned to the following address at the customer’s risk and expense:

ViCAFE Roastery
Hohlstrasse 418
8048 Zurich

7. Liability

7.1 The supplier undertakes to ensure security in accordance with the latest technological standards in systems, programs, etc. that belong to it and over which it has control, and to comply with data protection regulations.

7.2 Customers are liable for the security of the systems, programs and data that are within their control. Customers must keep passwords and usernames secret from third parties.

7.3 The supplier is not liable for defects and malfunctions for which it is not responsible, especially not for security vulnerabilities and operational failures on the part of the third-party companies with which it works or on which it is reliant.

7.4 The liability of the provider is in all cases limited to intent and gross negligence. Furthermore, the provider is not liable for force majeure, improper action and disregard of the risks on the part of the customer or third parties, excessive use, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.) that happen despite the necessary safety precautions that are currently in place.

8. Application of law and place of jurisdiction

8.1 Swiss law applies to these terms and conditions, namely the provisions of the OR.

8.2 The court at the place of residence or domicile of one of the parties is responsible for complaints by a customer. The court at the place of residence of the defendant is responsible for actions taken by the supplier.